We all know that every auto making brand parallelly run auto servicing centers through the same dealerships who sell their products. Here we would talk about one such automaker which is doing a really good job at both ends. Cadillac being a leader in its segment of luxury vehicles is equally dedicated about servicing their own products, after they are sold to the buyers. The Cadillac authorized auto service centers that are spread all around the world follow a strict set of principle, when it comes to offering an all-rounded service to the car owners to keep their vehicles in good shape.
if we take the example of the Cadillac service center in Seaside, we can understand how it all works, whenever one car owner enters the premises of their service center. Right from registering its issues to delivering the car post its maintenance and repair work, everything is done following a systematic procedure and maintaining a set of service protocol.
Understanding the Requirement
The first step towards offering any particular service perfectly is to understand the requirement of the customer, and establish a strong line of communication with them, so that no gaps of understanding create a hindrance in the entire procedure. At any Cadillac authorized service center, this part is emphasized with sincerity. Once a vehicle is registered in their book of records, the vehicle owner will be contacted by the staff member in person to know what service he is looking for. If the service is pre-decided, it is done in a smooth succession of events, and delivered to the owner in a perfect condition.
Inspecting the Vehicle
If there is an unknown issue regarding the safety or performance of the car, the staff members will take the permission of the owner to go ahead with their process of addressing it. At this stage, the first thing that will be one to any vehicle is a proper inspection of every part that contributes to its movement.
Every Cadillac service center irrespective of where it is located will have a huge complex and a strong infrastructure that will consist the latest machinery to handle every kind of issue that can touch your car. These machinery will be handled by company-trained mechanics at different levels, who will see to it that you receive back your car in its original condition, the way you bought it home. Right from the mechanical repair work to its appearance, everything will be taken care of, with a sincere approach and in the pursuit of perfection.
If your car needs a part replacement, then it will be replaced only with OEM or factory approved parts, and never any aftermarket ones, claimed a mechanic at a popular Cadillac service center near Watsonville. According to him, this is one of the policies of Cadillac since an aftermarket part can affect the said mechanism negatively and lower the level of performance a Cadillac is capable of. On the contrary, using EOM parts will ensure the vehicle will regain its original performance abilities, since it is given the support of the same component it was made of.